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Workplace Technology 2022: Unlocking the Art of the Possible – CRN

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Written by Christian Reilly, Vice President, Technology Strategy, Citrix

If there is one positive thing the tech industry can take away from the global pandemic, it’s that change is often not as impossible as it seems.

Most businesses were already on some form of digital transformation journey before the pandemic hit. And the global business landscape has changed dramatically because of COVID, creating almost the perfect storm scenario for forward-thinking organizations to redouble their efforts.

As Churchill once joked, “We should never let a good crisis go to waste. Those who have seen their business models, supply chains and talent management strategies reshaped over the past two years now have an incredible opportunity to leverage more enabling technology and put that technology to work for help meet new challenges.

In 2022, there is no new normal, but rather a new now. Organizations will continue their journey to a technology-powered future where Ordinary will be represented by a state of constant change and evolution, and where now reflects a given day on the way. And the emphasis will be on a balance between the two.

In some cases, we might see this as a form of consolidation rather than expansion. For example, infrastructure technologies and processes that have been put in place quickly will steadily evolve to become more mature. Application technologies will continue to provide a choice of industries and simplicity to users. Cloud and hybrid cloud strategies will become even more critical.

What will IT managers think about?

Ubiquitous Connectivity and Parallel Internets

Applications and their associated data are the lifeblood of any business. In a world where trillions of devices exist and where all have a role to play in contributing to the context of an “application” by generating or consuming data, ubiquitous connectivity becomes a basic requirement. The expansion of 5G, WiFi6 (802.11ax) and LoRa / LPWAN networks will enable a massive change in connectivity, provide the cornerstone of Edge Computing and generate a multitude of new possibilities in many industries.

As the demand for global bandwidth continues to increase, we will continue to see hyperscalers develop submarine and terrestrial capabilities on an unprecedented scale, encouraging businesses to port their network traffic over hyperscaler backbones. This will give the opportunity for “parallel internets” to emerge with the promise of better performance, better reach and improved security compared to the traditional Internet building.


The familiar framework of people, processes and technology has been around since the early 1960s, and companies have often relied on it to improve the operational efficiency of their people and tools. In many organizations, however, the Achilles heel of the executive has been the inability to radically and fundamentally change business processes, in large part due to the siled nature of departments and the islands of data that exist.

Robotic Process Automation (RPA) is increasingly used to address less complex, service-centric processes, but what if organizations want to take a broader, business-to-business view of l automation to help free up human resources for higher value-added tasks? Enter hyper automation which, in summary, is the combination of several enabling technologies such as RPA, narrow artificial intelligence, process discovery and exploration, business process management and low workflow. code, provided to help automate processes in a broader context than traditional automation.

Hyper-automation isn’t just about combining a chain of enabling technologies. It also focuses on redesigning the entire process by redesigning the optimal number of steps and using technologies to automate these steps across the business. And it will be in high demand as the need for digital transformation and business and IT process automation grows. In fact, Gartner estimates that by 2025, the market for hyper-automation software will reach nearly $ 860 billion, with a CAGR of 12.3%.

AI for everyone

AI, or more precisely narrow artificial intelligence, is everywhere, from our cars to our online shopping experiences, and is becoming more and more prevalent with each new iteration. As the underlying technology becomes even more obscured and presented in ways that are easier to consume, the opportunities for incredible innovation will increase exponentially. One example is OpenAI Codex – an AI that translates natural language into code. The system already masters more than a dozen programming languages ​​and can interpret simple natural language commands and execute them on behalf of the user, which helps to create a natural language interface for existing applications and opens up a world of possibilities for a line of businesses or end users who need nothing but their “voice” to create new experiences and interact with complex back-end systems.


Evolving IT strategies over time have created a patchwork of different applications, services, architectures, and delivery models that have, in part, followed the same trends as defined by the industry. As concerns about privacy, ownership, trust, and lockdown continue to grow, there is growing interest in decentralized applications (dApps) and how they might provide answers to enterprise and commercial developers. DApps are digital applications or programs that exist and run on a distributed ledger and are beyond the control of a single authority. They offer the possibility that key information such as user identity or profile data remains the property of the real end user and not be stored or controlled by any service provider. Much of the current attention of dApps is in the area of Challenge or Decentralized finance and, although relatively new, is gaining momentum and is likely to be the benchmark for other industries to follow.

The metaverse

The history of technology and human innovation is littered with great failures. From the Pebble Watch to the Laser Disc, it may be fair to say that by the simple law of averages, some ideas that seemed amazing at the time become the news of yesterday in the blink of an eye. Virtual reality, augmented reality and mixed reality have been with us for many years and, while promising, have never really caught fire in terms of widespread adoption. But that could be about to change.

The confluence of needs, including the increased demand for collaboration in a post-pandemic world where the “office” is no longer a building and where companies will seek to improve their carbon footprint by reducing their global travel, she points out. towards the rebirth of the metaverse? Think about the next generation of talent and what they’re used to.

Collaborate and communicate across worlds in Roblox and Minecraft.

The laws of physics and current technologies prevent us from moving physically from place to place at the push of a button. But what if we could truly immerse ourselves in a series of digitally twinned photorealistic worlds that were so fascinating and gave such a sense of presence and collaboration that we began to believe we had transcended the physical border? There are many companies with technology that could open up such worlds. Facebook is betting its future on the metaverse. Apple has a significant amount of technology that could force them to enter space. And who would exclude Google or Magic Leap?

The advantage of looking into the future is that you don’t have to be exactly law. It’s about exploring different thought processes and learning from the past to unlock new possibilities that fuel innovation and growth.

What a great time to be in tech.

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